A selection of engagements from across our four divisions. Client names are withheld under NDA — happy to make introductions on request.
Consolidated a fragmented booking process onto our SBT/OBT, rolled out an approval-led policy engine and drove supplier renegotiation. Traveller NPS moved from 42 to 71.
Built a dedicated booking desk with defence-friendly rates and priority reservations across 14 cities. Zero missed check-ins over the programme window.
Curated a 5-day Leh–Nubra offsite with private property buyout, oxygen-safety SOPs and a full-time on-ground concierge. 4.9/5 attendee rating.
Repositioned the property in its compset, rebuilt rate parity, activated MICE and wedding channels, and launched a metasearch programme.
